Skip to main content

About

Papercups is an open source live customer chat web app written in Elixir. We offer a hosted version at app.papercups.io.

You can check out how our chat widget looks and play around with customizing it on our demo page. The chat widget component is also open sourced at github.com/papercups-io/chat-widget.

Philosophy#

We wanted to make a self-hosted version of tools like Intercom and Drift for companies that have privacy and security concerns about having customer data going to third party services. We’re starting with chat right now but we want to expand into all forms of customer communication like email campaigns and push notifications.

Stay tuned! We'll be posting a more detailed roadmap soon 🤓

Features#

  • Custom chat widget - a customizable chat widget you can embed on your website to talk to your customers
  • React support - embed the chat widget as a React component, or a simple HTML snippet
  • React Native support (alpha) - embed the chat widget in your React Native app
  • Flutter support (beta) - embed the chat widget in your Flutter app (courtesy of @aguilaair ❤️)
  • Slack integration - connect with Slack, so you can view and reply to messages directly from a Slack channel
  • Mattermost integration - connect with Mattermost, so you can view and reply to messages directly from a Mattermost channel
  • Gmail integration - link your support Gmail account to sync messages and reply to emails directly from Papercups
  • SMS integration - reply to incoming SMS messages directly from Papercups
  • GitHub integration - link your GitHub organization to Papercups to easily create issues and notify customers when issues are closed
  • Markdown and emoji support - use markdown and emoji to add character to your messages
  • Invite your team - send invite links to your teammates to join your account
  • Conversation management - close, assign, and prioritize conversations
  • Private notes - send private notes that you share with your team
  • Customer and conversation tags - organize your customers and conversations with custom tags and labels
  • @ mentions - notify your teammates about important messages
  • Saved replies - create text snippets for responses to common inquiries to streamline your workflow
  • Live session viewing - watch how your customers are interacting with your webpage in realtime
  • Built on Elixir - optimized for responsiveness, fault-tolerance, and support for realtime updates

Demo#

We set up a simple page that demonstrates how Papercups works.

Try sending us a message to see what the chat experience is like!

Blog#

Check out our blog for more updates and learnings

Contributing#

We ❤️ contributions big or small. See CONTRIBUTING.md for a guide on how to get started.

Get in touch#

Come say hi to us on Slack! 👋

Edit this page